A modern point-of-sale system becomes the hub of your entire system, handling not just payments but sales, marketing, and inventory.
If it’s your first time looking at this kind of software, there are several things to consider about how to choose POS system software. This article serves as a guide to just a few of the factors you need to take into consideration as you research your purchase.
The obvious starting point to consider when selecting a system is what your budget can allow.
Know that POS system cost isn’t as simple as other business items. Many these days are software-as-a-service options, which work on a monthly subscription fee. Others might take a percentage of sales or a mix of both.
Fees depend on features, transaction volume, number of locations, number of users, and database size.
While you will want clear sales transaction data, other types of reports should also be a breeze with your new POS system. These include customer activity, top-selling items, and inventory tracking.
You’ll also want the ability to check how sales are going from anywhere, anytime. This is where a cloud-based system proves its worth. You can check everything from net sales to customer count from your phone or tablet.
A good system will give you detailed and exportable reports, but you want to play with the system to ensure the on-screen charts and reports are easily read and interpreted.
Your POS system can’t exist in a vacuum. Integration allows you to connect your POS system with your CRM, accounting software, or email newsletter service. This can cut down on having to enter information multiple times for multiple uses.
Consider whether your new software can work with your current hardware setup, such as iPads. If it is compatible, that will save you a considerable amount since you won’t have to invest in new barcode scanners or cash drawers.
A system that is easy to set up and use is a must. While you might need or want expert help at times, you should be able to run the setup yourself and train employees quickly.
Look for an intuitive interface that doesn’t feel overwhelming since you’ll use it daily and for many tasks. The fast-paced environment of a restaurant or retail store doesn’t leave time for fumbling around.
A good usable POS can also help with staff satisfaction and retention as well as avoid bad experiences at the register for your customers.
Even the best POS system software is only great over time if it comes with excellent customer support. You’re buying not just software but a relationship with a provider key to your business success.
Hopefully, you choose a system that is easy to install and use, but the need for support and advice will still be called for from time to time. Make sure you consider how well a company does in the support department along with the POS system itself.
Look for a company like deskflex.com that offers free support 24/7 through phone, email, or live chat. If something goes wrong, you need help so you avoid losing revenue.
Identify the Best POS Software
Now that you have an idea of what to look for in a POS system software for your business, it’s time to start your research. Pay attention to the pricing structure, integration options, and ease of use of any system you consider.
A wise choice will give you a system that improves your customer service and grows with your business.